About Us

Our History

DATEL Software Solutions is a telecommunications software manufacturing company with a proven reputation in the industry. We cater to all companies, regardless of size, and our solutions are relevant to all industries. DATEL strives to stay on the cutting-edge of telecommunications software and anticipate the needs of our customers. We are proud of the solid relationships that we have created and continue to create with our business partners, customers and phone system manufacturers.

What are DATEL’s core products?

Call SWEET! call accounting is our flagship software solution. Robust reporting is a key feature, along with report scheduling, user-defined security roles, alarms, customizable digital dash- board and much more. Vertical solutions such as Asset Man- agement, Tenant/Resident Billing, Professional Services Billing, Work Order Processing and Infrastructure Management seam- lessly integrate with Call SWEET! to fulfill additional billing and management needs. Call SWEET! Live is our real-time contact center management solution that combines with Call SWEET! to provide both live and historical call data. Call SWEET! Live’s real-time widgets give instant access to the status of agents, calls in queue and a variety of other key metrics.

How does DATEL do business?

Our software is sold through business partners, who evaluate their customers’ specific needs and supply them with the appropriate software. Although we do not sell directly to our software users, DATEL is very involved from before a sale is made through the life of the product. We provide live product demonstrations for potential customers so that they can view the software and have any questions answered. Once solutions are purchased, DATEL technicians and project managers work swiftly to get them fully configured, installed and ready for use. Minimal training is required or necessary for one to begin taking advantage of the many features of our solutions.