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Call SWEET! - Call SWEET! Live - Vertical Apps - Services - Downloads

A hectic office environment operating at a brisk pace depicts today's workplace. This often leaves management struggling to see the forest through the trees. Call SWEET! Call Accounting blazes the way with revolutionary Call Accounting. Mastering the roles of conventional Call Accounting, Call SWEET! combines strong reporting capabilities with ease of use making the workplace more efficient while leading the way with alarms and alerts and other customizable necessities promising to meet every business challenge.

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Finally, a real-time Contact Center Management solution to match the fast-paced dynamics of a small to medium business contact center environment. With the vast majority of call center costs budgeted to cover salaries, balancing the right amount of agents with budget constraints while continuing to best serve your customer is a challenge. Proactive leadership is paramount. Call SWEET! Live provides the tools necessary to move your organization forward with effective Contact Center Management. Fully customizable to fit your needs, Call SWEET! Live provides a desktop replicate of your entire call center through the use of widgets, and alarms and alerts.

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Vertical applications fully integrate with Call SWEET! to give your business the ability to do such things as: capture and reallocate the costs associated with the use of your telephone system (Resident/Tenant Billing), manage all network voice and data components (Infrastructure Management), manage all telecom assets through facilitation of telecom work order processes (Asset Management), and capture and bill all client calls (Professional Services Billing).