DATEL Software Solutions, LLC., based outside of Pittsburgh, Pennsylvania, announced today that in partnership with Carousel Industries it will be handling all call accounting for this year's Super Bowl production. More…

Call SWEET! Live for Avaya Communication Manager includes all the features that made the original Call SWEET! Live the ultimate real-time contact center solution, plus signicant additions and upgrades that are sure to provide even greater efficiency and visibility. If your business has an Avaya Communication Manager telephone system with ACD/split groups, you need Call SWEET! Live. The solution will accurately monitor and report on phone activity for an unlimited number of agents and ACD/split groups; always keeping you up-to-date and informed on what is happening in your contact center. More…

Call SWEET! Live - 2.0

Effectively manage and control the operations of your contact center or work place with the latest release of Call SWEET! Live.

Version 2.0 of this premier contact center management solution now features added capabilities so that you are continuously up-to-date with a click of the mouse.

Knowing the status of your agents is key to any supervisor. Productivity and money are lost if agents are not efficient. Call SWEET! Live makes it simple to view the status of all agents in a hunt group. Just open the Agent Status widget and you will see color-coded indicators next to each agent that will tell you if they are idle, busy wrapping up, handling a call, or logged off.

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