Voice Recording Benefits

• Quality Assurance
• Sales Quantification
• Analytics
• Training and Deployment
• Agent Compliance
• Security
• Cradle to Grave Coverage
• Seamless Integration
• Recordings at your fingertips
• Simple and Flexible Set-Up

Voice Recording in action...

• Listen to actual calls made by agents to evaluate performance
• Replay exceptional calls as examples during training sessions. Or play examples of, "what NOT to do"
• Review calls to validate sales quantity or to resolve purported conflict

Contact DATEL Software Solutions today to learn more about Voice Recording!

Voice Recording

The Voice Recording solution is a simple and affordable way to access the call audio captured by your phone system.

Introducing Voice Recording!

Voice Recording allows the user to quickly listen to call recordings, assign custom categories, and view extensive call metric data. 

• Use filters to find records according to desired metrics
• Select, download, and save calls as mp3 files which can then be transferred to various audio devices
• Full cradle to grave coverage

User-Friendly Platform

Simple architecture allows for quick listening to call recordings via an integrated pop-up voice player. Alternatively, recordings can be compiled into a zip file for review at a later time. Grouping call records by user-defined categories allows businesses to do anything from rate agent performance to classify calls by subject.

The Added Value of Accessible Call Audio

Listening to call audio will allow companies to gain insight in a way that reporting alone cannot. Management can ensure agents are complying with company standards by reviewing actual performance samples. The ability to categorize and share recordings with others makes use of the training potential inherent to recorded phone call audio. To enhance security, having records of calls on hand will allow for validation of any claims of misconduct in the unfortunate event that they occur.