Automated Dialer Benefits

• Increased Productivity
• Improved Customer Service
• More Efficient Dialing

Automated Dialer in action...

• Set up your phone system to allow for callers who wait beyond an acceptable service time threshold to opt for a call back rather than continuing to wait. When they do, their number is automatically inserted into the queue of the Automatic Dialer for prompt callback
• Agents can assign calls to the Automatic Dialer for callback using Disposition Codes. Depending on a calls outcome, this can be an extremely valuable tool to stay on top of sales leads and other customer service elements
• Use the Automated Dialer to power through a list of phone calls that need to be made. With Automated Dialer, simply enable the function and kick your feet up and enjoy the constant flow of conversation! No dialing, no waiting…just efficient calling!

Automated Dialer

The Automated Dialer solution is a simple and affordable way to execute outbound calls.

Introducing Automated Dialer!

Automated Dialer makes calls from an agent's phone based on an imported list of phone numers as well as numbers that are automatically added from abandoned calls. Numbers also can be assigned to the list through disposition codes and/or pre-defined settings.

• Import data from various programs and schedule specific dates and times for numbers to be automatically called
• Define the time between each call to control the pace dialing
• Agents can see the reason for each call added to the list allowing them to approach the calls as informed as possible

User-Friendly Platform

The Added Value of Automated Dialer

Employees are one of the most expensive resources; therefore, limit their idle time by having them handle automatically generated calls. Agents can quickly return a call of someone who was unable to stay on the lin, providing them excellent customer service. Having all of the necessary numbers loaded into the dialer means agents won’t have to waste time locating and dialing the correct phone number manually. Rather, the numbers are automatically queued to be called during the agent's next available idle state.